Make every ride safe, respectful, and enjoyable
A few simple guidelines to help everyone share great journeys together
For Drivers
If you're offering a ride
Be on time
Show up at the pickup location when you said you would. Running late? Let your passengers know immediately through the in-app chat. A quick message makes all the difference.
Keep your vehicle clean and safe
Make sure your car is clean, comfortable, and safe to drive. Check tire pressure, fuel levels, and basic maintenance before longer trips. Your passengers are trusting you with their safety.
Give accurate trip details
Be clear about your vehicle, departure time, route, and any planned stops. Need to change the route? Check with your passengers first. No surprise detours.
Share costs fairly
Only charge what's needed to cover fuel and tolls. Fikola is for cost-sharing, not profit-making. Be transparent about how you calculated your price.
Communicate clearly
Respond to booking requests within 24 hours. Be upfront about your preferences in your ride listing-music volume, conversation style, pets, smoking breaks, whatever matters to you.
Create a welcoming atmosphere
Be friendly and respectful. Keep conversations appropriate and inclusive. Respect your passengers' personal space and comfort levels. A little kindness goes a long way.
For Riders
If you're joining a ride
Show up on time
Arrive at the pickup spot 5 minutes early. Running late or need to cancel? Tell the driver right away. Repeated no-shows aren't fair to drivers and may result in suspension.
Respect the car and driver
Treat the vehicle like you'd want yours treated. No messy foods, smoking (unless agreed), or loud behavior. Ask before eating, vaping, or making phone calls.
Pay as agreed
Pay the driver at the end of the trip using the agreed method (Swish or cash). Have the exact amount ready. Don't try to negotiate after the ride-that's not cool.
Follow the house rules
Respect the driver's preferences listed in the ride details. Music volume, chat level, pets, luggage-if you have special needs, discuss them before booking, not during the ride.
Communicate proactively
Share clear pickup details. Plans change? Let the driver know immediately. Keep your phone accessible in case they need to reach you.
Safety first, always
Wear your seatbelt at all times. If something feels off during the ride, politely ask to be dropped at a public place and report the issue through the app. Trust your instincts.
If Guidelines Aren't Followed
We take community standards seriously
No-shows or repeated late arrivals (3+ times): Temporary suspension for 3 weeks. Everyone deserves reliability.
Inappropriate behavior, harassment, or discrimination: Immediate permanent ban. Zero tolerance. We protect our community.
Late cancellations (within 2 hours of departure): Warning first, then potential restrictions. We understand emergencies happen, but patterns hurt the community.
Price gouging or scamming: Permanent ban and possible legal action. Fikola is for cost-sharing, not profit-making. This is non-negotiable.
Think someone's breaking the rules? Report it through the app. We review every report and take action to keep our community safe and trusted.
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